You may revoke your contractual statement within 14 days without giving reasons in written form (for example by letter, fax, e-mail) or – if the goods are at your disposal before the deadline – by returning the goods. This period shall commence with the receipt of this notification in text form, but not prior to receipt of the goods or fulfillment of our obligations to provide information as defined by article 246 § 2 in conjunction with § 1 section 1 and 2 of the Introductory Act to the Civil Code (EGBGB) and § 312 g section 1 sentence 1 of the German Civil Code (BGB) in conjunction with article 246 § 3 of the BGB. The timely dispatch of the revocation or the goods shall be deemed sufficient for compliance with the revocation term.

The revocation must be sent to: 

DELO Industrial Adhesives
DELO-Allee 1
86949 Windach - Germany
Phone: +49 8193 9900-0
Fax: +49 8193 9900-144
E-mail: info@DELO.de

Consequences of revocation

In case of an effective revocation, the mutually received benefits shall be returned and if so derived profits (such as interests) shall be returned. If you are unable to reimburse DELO either in total or partially for services and benefits received (e.g. advantages in use), you shall offer a compensation of equal value. Compensation for deterioration of the goods shall only be paid if this deterioration is due to handling other than what is necessary to ascertain the nature and functioning of the goods. “Ascertaining the nature and functioning” means the testing and trying of the goods as it is possible and common in retail shops. Goods consignable by parcel shipment may be returned at our risk. Goods not capable of being dispatched in parcels will be collected from you. Obligations to reimburse payments shall be satisfied within 30 days. For you, this period shall commence with the sending of your revocation or goods. For us, it shall commence with their receipt.